DISQUS

DISQUS Hello! Christopher S. Penn's Awaken Your Superhero is using DISQUS, a powerful comment system, to manage its comments. Learn more.

Community Page

Christopher S. Penn's Awaken Your Superhero

Christopher S. Penn's Awaken Your Superhero
Jump to original thread »
Author

It’s the little things that matter

Started by Christopher S. Penn · 11 months ago

At the recent NASFAA conference, I was wandering around Epcot after sessions one day, and noticed this in the International Gateway:
This is on the side of a bridge at the France pavilion facing the boat dock. Maybe 1 in 100 visitors to Epcot will actually see the side of the bridge from this angle, yet [...]SHARETHIS.addEntry({ title: "It’s ... Continue reading »

4 comments

  • indian food cooking

    11 months ago

    yup.. some times v may over look things. but if v go in deep, it will surely help us in thinking and finally make it succeed with simple and small things.
    reply
  • ahg3

    11 months ago

    Chris,
    Disney is terrific at the details and creating the details when they don't exist. Case in point -- how do you make B'way actors look like they're swimming on stage for the Little Mermaid? I posted about WWDD? (What Would Disney Do) here http://brandtelling.blogspot.com/2008/06/wwdd.html.
    ahg3
    reply
  • Peter O'Connell

    11 months ago

    Chris:

    I really appreciated this particular post. It's a wonderful reminder that I hope I can live up to with my business too. Thanks.

    Best always,
    - Peter
    reply
  • Crystal King

    11 months ago

    I worked at Disneyland (Calif) for awhile and they truly are the masters when it comes to creating a memorable experience for their guests. In New Orleans square they went to New Orleans to bring back the wrought iron for the balconies. There are fire insurance plaques from the turn of the century on every building in that area...those were the plaques that would tell the fire dept. which buildings could be saved by their company as they were all working with specific insurance companies. They even went so far to rub dirt into the cracks of the stucco to make it look older and more authentic. No detail goes untouched. It's like how when you are housecleaning--your guests may not notice what you do to make things clean but if you didn't do it, they would definitely notice.
    reply

Add New Comment

Returning? Login